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Popular questions from our customers
How can I place an order on your website?
Ordering on our website is easy! Simply browse our products, add the desired items to your cart, and proceed to checkout to complete your purchase.
What is the typical delivery time for orders placed on your website?
Delivery times vary depending on your location and the selected products. For small packages like cooktops, delivery usually takes 3-5 days. For larger items such as bathtubs requiring freight shipping, the delivery timeframe is typically 7-10 days.
How do I know which product is right for my kitchen or bathroom?
Our website provides detailed product descriptions, specifications, and images to help you choose the perfect fit for your space. You can also reach out to our customer support for personalized recommendations.
What should I do if the product I want is out of stock on your website?
If a product is out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, contact customer support for further assistance.
Do you offer installation services for purchased products?
While we don't provide installation services, we offer guidance and support to help you with the installation of our products.
Do you offer international shipping for customers outside the United States?
Currently, we primarily support shipping to the United States and Canada regions.
Do you offer design consultations for kitchen or bathroom remodeling projects?
While we don't provide in-person design consultations, our website offers inspiration galleries, guides, and resources to assist you in planning your remodeling projects.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
Can I track my order after it's been placed?
Yes, you can track your order by logging into your account on our website or using the tracking information provided via email after your order is confirmed.
What is your return policy?
Our return policy allows for returns within a specified period after purchase. Please refer to our Returns & Exchanges page for detailed information.
Are your products covered by a warranty?
Yes, our products come with a warranty to ensure quality and customer satisfaction. Refer to the product description or warranty information for details.
Are the products on your website eco-friendly or sustainable?
We prioritize eco-friendly and sustainable products wherever possible.
How can I contact customer support for assistance?
For any inquiries or support, you can reach our customer service team via email at support@empava.com or by phone during our business hours.
Do you offer discounts or promotions on your products?
We periodically offer discounts, promotions, and special deals on our products. Stay updated by subscribing to our newsletter or checking our website regularly.
How can I learn more about your company and its values?
Explore our About Us page to learn about our company's mission, values, and commitment to providing high-quality kitchen and bathroom products.