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We ordered our first 67” whirlpool tub on 2/28/24 from Amazon. ALL three tubs through Amazon were damaged on arrival, in spite of a reasonable packing job including plywood. After wasting 2 months and holding up our contractor, waiting on a functioning, non-damaged tub, we ordered directly from Empava. The tub arrived in flawless condition (same packing as the other three tubs), was installed and works flawlessly. It is very comfortable, and very quiet. I do think the jets could be upgraded to a larger motor, but it’s still very nice. Looks great too!
The takeaway here is this (I just recently learned this online): Amazon takes a 15% cut of the price and sets the shipping charges for the item, as well as who they have to deliver the item. ALL 3rd party sellers that sell thru Amazon get the majority of their sales by Amazon, due to algorithms set up by Amazon (ever looked up the Top 5 list of any item? They are all collated by Amazon). They are caught between a rock and a hard spot, they need Amazon to keep their doors open, but take a hit on EVERY product sold. You may find it on Amazon, but ORDER directly from the vendor. The service is better, your product will most likely arrived undamaged, and you wont have to wait 2 months for a refund from Amazon (if you get one at all!).
I wish I had started with Empeva directly. Learn from my mistakes.
The jacuzzi has a perfect finish, combined with brush nickel set, excellent. Shipping not so satisfied. It was wrongly handle and needed some adjustment of the covers.
This tub is a refuge from the matrix. I recommend buying a 1500 watt emergence heater to raise and keep it hot at will. I have no complaints other than the touch pad being sensitive to water. Just dry it before using the control pad.
You can’t reach them. I’ve tried emailing and calling and they never respond.
I have had leaky pipes and missing parts, wouldn’t buy this tub ever again
I like it it’s a little narrower than my other one the jet it fits me perfectly but my hubby that’s 7 ft and 300 lb lol no but he can sit in it once LOL but covers push on your back but that’s okay they are wonderful u can turn the pressure up for down the feet one are amazing.! I definitely will be boxing in this tub in it will just look a lot better it has LED lights red blue green white u can pick or have it rotate colors it has a heater to keep water warm idk if u can choose temperature usually goes to 100 or something I think had the air bubbles that come from the bottom also has waterfall and jets of course wish the ones lower by the drain would be positioned differently for my side of the leg but that’s okay!
Hello,
I requested brushed gold faucets, which I received, but the hardware around the jets is chrome. This looks tacky. How can I get the correct hardware and can it even be replaced? I'm so disappointed.
Please let me know,
Laurie Schmidt
[****]
Everything went in pretty easy. So far it works like a charm.
I ordered the gold kit but I have to install it, it is not very easy to replace it, why would the point I like to keep with some of the silver accessories, at the end all details don’t match. Don’t look good. What’s the point of offering different colors if you have to change it and at the end the bath tub won’t look that good.
I purchased the EMPV-67AIS10 67'' L X 28.7'' W X 29.5'' H
67" Freestanding Whirlpool Bathtub with Center Drain and opted for the brushed nickel fixtures. You must install them yourself. Unless you have the hands and arms of a 7 year old, there is no way you’ll complete the installation. My plumber would not and could not swap them out. Customer service is of little help. They gave me a few videos that were clipped. I found additional videos on YouTube but not for this model. Hmmm, I wonder why?!! Impossible. Final warning: DO NOT PURCHASE THE OPTIONAL FIXTURES!
I am extremely happy with my purchase 67in Bathtub from ibathtub. The quality of the product is impressive. I was a little concerned with the glass front but it's built very well. The jets are powerful and adjustable to fit your needs. It was shipped quickly and came undamaged. I highly recommend this company and this Bathtub!
Beautiful bathtub, I will recommend
Hi! I’m still waiting for you to pick -up the tub I returned. The se idk one you sent works perfectly :) [****]
I bought this. It arrived woth concealed damagae and my plumber had to delay the install. We had both looked at the tub and didnt see any obvious problems on arrival. Tub wouldn't level and leaked. Not repairable. Company wouldn't refund since it was past 30 days. The tub was shipped in such a poor container that is likely how it was damaged. Pass on this tub! Tub looks amazing but service amd support aren't there to support a poorly built product.
Finally got it installed, literally yesterday due to bathroom renovation. The tub is quite narrow but understandable due to all the compacted multiple feature operating systems in it. Although, the motors are very loud and does take away from what's supposed to be a relaxing spa experience. I ran through all the features but after about 25 minutes the entire system shut down. Not sure if it over heated or the electric panel breaker tripped. But overall, I do like the tub, the heat, lights and waterfall features are great.. if I can get the air/ Whirlpool jets to stay on for any duration that would be good.
Is there anyway to get quieter motors for this unit???
We received a tub with a broken tub shoe and hose. We were sent the wrong replacement parts. We made multiple attempts via phone and email to get the situation resolved. Our phone calls and emails were never returned.
product was delivered in time, without major issues. Freight company was helping to bring the bathtub in garage and check delivery. container was a bit damage but no issue with the product.
Will update review as will use more intensive the product
Spoke with Aaron. My tub is damaged. He said he would try to get us a replacement, but he has not gotten back to me.
Beautiful tub, packed very well and delivered fast. Would recommend!
Having never purchased directly from Empava, I wasn’t fully trusting about ordering online. I requested pick up but the tub was shipped. There was no answer when I called (over a dozen times in a 3-day period) Then someone called to schedule the delivery.
U am just glad I received it and I wasn’t scammed. But not having anyone answer the phone wasn’t cool. I did get an email back eventually, after the tub had been delivered.
Customer service is not great. I tried calling numerous times. It is impossible to talk to a human.
I needed to return the tub I purchased, and I have a proof of the return, but no credit yet.
The tub looks to be very nice. Uncrated it and inspected it. Ordered different colored hardware. Had to wait another month for it to arrive. I'm dying to install it, but I can't until I can change out the facets and hardware. Still waiting. Brushed nickle hardware arrived. They look good. Time to install.
love the tub, did allot of research before i purchased i would like to answer the questions i had that i was searching for and maybe this will help you. this unit does require 2 dedicated 15amp breakers, one for the pump and one for the heater. you can shut off the waterfall and just use the jets and visa versa but you can only get either or at full strength, turning it half way you will get both but at low strength. there is 4 colored led lights. blue, green red and white, you can have any of them continuous on or there is a mix of all. i set up ours as a basin for the wall shower and it works well. the tub fits me pretty good., 6' 190pds. i really enjoy it. the control panel is pretty easy to work. only down side is you can not turn off the lights. power comes on and the lights stay on
very pleased with the purchase, please do keep in mind to hook it up outside and run it filled with water to insure all fittings dont leak and are tight
It cooks well, but it takes a LONG time to preheat. Had to get an oven thermometer because there’s no way to know for sure it’s heated up to desired temperature. Numbers on dials are too small.